Power Outages

Outage Map

If Your Power Goes Off

Fuses & Circuit Breakers

  1. Check the fuses or circuit breakers in your service panels.
  2. If you have breakers, make sure they are in the “on” position.

Meter Pole

  1. If you have a meter pole, check the main breaker panel just below the meter socket.
  2. If the breaker is in the “off” position, check all of your wiring from the meter pole to your various buildings.
  3. If the wiring appears to be okay, reset the breaker to the “on” position.

To Report A Power Outage

To report a power failure or other emergency, please phone (618) 842-2196 or toll-free at (888) 871-7695. You can also report an outage via the SmartHub app.

  • These phone numbers are monitored around the clock, 365 days per year by our Answering Service. (24-hour Emergency Dispatch Service to Wayne-White Counties Electric Cooperative)
  • You will almost always have a live person to accept your outage and emergency calls.
  • Our Answering Service knows our service area extremely well. They will alert the proper linemen for the specific area that is affected.

Please be prepared to give the monitoring service/dispatcher the account name, location number and account number as it appears on your electric billing statement. You will be asked to provide your telephone number in addition to the other information.

Linemen Are Here for You Regardless of the Weather

A Lineman’s job is unpredictable. One day it may be sunny and 60 degrees, but the next day an ice storm could interrupt power to the entire service area. But you can feel secure. Your co-op’s linemen know that power outages don’t happen when it’s convenient. They understand this and they’re committed to restoring your power as fast as possible regardless of the weather.

If You Depend on Life-Support Equipment…We Need to Know!

While Wayne-White Counties Electric Cooperative strives to maintain the best possible service with a minimum of outage time, occasional outages, either planned or uncontrolled, do occur.