Power Outages

Reporting Power Outages
24-hour Emergency Dispatch Service
Call 618-842-2196 or Toll-Free at 1-888-871-7695 to report power failures

 

If your power goes off, we offer these suggestions:

1.  Check the fuses or circuit breakers in your service panels. If you have breakers, make sure they are in the "ON" position.

2.  If you have a meter pole, check the main breaker panel just below the meter socket. If the breaker is in the "OFF" position, check all of your wiring from the meter pole to your various buildings. If the wiring appears to be okay, reset the breaker to the "ON" position.

3.  If you still do not have power, check with your neighbors to see if they have power.  Can you see lights on nearby?

4.  To report a power failure or other emergency, please phone 618-842-2196 or Toll-Free at 1-888-871-7695 These phone numbers are monitored around the clock, 365 days per year by our Answering Service.  Therefore, you will almost always have a live person to accept your outage and emergency calls.  Our Answering Service knows our service area extremely well.   They will alert the proper linemen for the specific area that is affected.

5.  Please be prepared to give the monitoring service/dispatcher the account name, location number and account number as it appears on your electric billing statement. You will be asked to provide your telephone number in addition to the other information.

 

24-hour emergency dispatch service to
Wayne-White Counties Electric Cooperative

Call 618-842-2196 to report power failures.

 

Lineman in Bucket truck
LINEMEN ARE HERE FOR YOU REGARDLESS OF THE WEATHER.
A Lineman's job is unpredictable. One day it may be sunny and 60 degrees, but the next day an ice storm could interrupt power to the entire service area. But you can feel secure. Your co-op's linemen know that power outages don't happen when it's convenient. They understand this and they're committed to restoring your power as fast as possible regardless of the weather.

stethoscope If you depend on Life-Support Equipment. . . We Need to Know!

       While Wayne-White Counties Electric Cooperative strives to maintain the best possible service with a minimum of outage time, occasional outages, either planned or uncontrolled, do occur. Wayne-White Counties Electric Cooperative needs to know the names and locations of members who depend on life-support equipment. We keep a registry of such members, and it is important that this information be current and accurate, We will make every effort to give priority to restore service to members on life-support systems. If you or a member of your family depends on life-support equipment, PLEASE call us as quickly as possible.

Power Poles & Lines in the country

 

 



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